Successful trials funded by Jersey Post have been running in three Parishes since 2013, delivering 30,000 Call & Checks since launch. This autumn sees the Call&Check service working closely with local communities to provide this pioneering service across the Island.
Call&Check enables people to live independently in their own homes for longer. Regular visits are made by their postal worker (daily, weekly or ad hoc, as required). When they “Call&Check”, the postal worker asks five short questions to find out how the customer is and if they need anything. Responses are sent for action via the Call&Check Engine on the postal worker’s digital handset to the customer’s approved contacts (family, carers, GP etc.) Call&Check is a simple, accountable support service based around a conversation that connects customer and community.
The Department of Health and Community Services is backing the service by providing £100,000 of funds until the end of July 2019 to support members of the public who it is recognised would benefit from receiving Call&Check.
The service can also be purchased privately at a charge of £6.75 per visit.
For further information please contact the Call&Check team on 280800 or by email firstname.lastname@example.org
Health Minister Deputy Richard Renouf explained, “The pilot demonstrated that Call&Check works and helps meet the States’ objectives of reducing isolation and enabling Islanders to stay in their own homes for longer. Our investment will enable Islanders to access Call&Check for either themselves or their loved ones. This service not only connects patients to healthcare and community services but will lead to substantial savings in the cost of home-based healthcare because it will replace the regular non-essential visits that healthcare professionals currently have to do.”
“Since the first trials began in Jersey in 2013, Call&Check has garnered global recognition, awards and interest. By better coordinating care, reducing pressure on traditional services, families and carers, and creating new revenue streams for the postal service, Call&Check is a win-win-win,” explained Phil Romeril, Director of Call&Check Jersey. “Customers love it. They feel supported and more confident in their own homes knowing someone they trust is looking out for them.”
Tim Brown, Jersey Post Chief Executive, said, “Having developed this service over the past four years, we are delighted to now be working as a key partner in Call&Check and rolling the service out Island-wide. Our postal workers are an intrinsic part of community life and it seems only natural that they play such a key role in this valuable service, helping to support independent living for as long as possible.”
For further information, please contact:
Leanda Jane Guy
Mob 077977 49313
Notes to Editors
The Call&Check service will help users with the following:
Health and wellbeing
Checking how customers are feeling, both physically and mentally – if they have taken their medication, if they need any help, if there is anything troubling them, if they have any requests to pass on to their circle of care.
Safety and security
Supporting customers with issues including nuisance calls, harassment, unwanted visits, antisocial or threatening behaviour, rowdiness and crime in their local area.
Financial support and security
Checking for phone/email scams, begging letters and rogue traders, as well as connecting clients to reputable agencies such as Citizens Advice.
Community and social connection
Putting voluntary services and community groups in touch with Call&Check customers to access
services, and introducing people to hobby and shared interest groups – addressing loneliness and isolation.
Property management and support
Arranging for community services such as home fire-safety checks, and putting Call&Check customers in touch with trusted companies and tradespeople – vital for helping people to remain at home safely and with confidence.
Testimonials from Call&Check users and industry experts
It makes me feel so much better knowing that I get my postie’s friendly call to check on me three times a week.
Amy, 82, living at home
Knowing my mum gets checked on every day during the week takes some of the pressure off my wife and I, and gives us additional peace of mind.
Mike, son of Call&Check customer
I am an independent person but I look forward to my Call&Check visit.
Derek, 90, living alone
Many people don’t want to be visited by social workers or carers, but everyone talks to their postie.
Joe Dickinson, Inventor of Call&Check
We can no longer rely solely on healthcare for our health. Call&Check is essentially leading the world in thinking differently and bravely.
Dr Pritpal S Tamber MBChB, leading health innovator
Frequently Asked Questions
How does Call&Check work?
Postal workers incorporate Call&Check into their normal rounds. Carers and family feel more supported and reassured that their loved one is being checked on at times that they cannot do this for themselves. The local community is invigorated, with people stepping in to help and support their neighbours, and voluntary services welcoming new people into their fold. Pervading silos of activity in the social and healthcare communities are broken down. Most importantly, recipients love it, secure in the knowledge that they are safe and supported in their homes with someone looking out for them.
Who is the service for and how does someone register for Call & Check?
The Call&Check service is for anyone who can benefit from a regular call and the support that this service offers. Anyone (including family, doctors, pharmacists, parish community team members, local charity volunteers etc) can recommend themselves, a friend or neighbour or anyone who they recognise could benefit from support.
The service is only delivered to people who agree to receive the visits. The Call&Check team arrange a call to everyone recommended for the service to discuss how it works and what they can expect.
What is the technology behind Call&Check?
The Call&Check service is supported by a bespoke IT system named the Call&Check Engine.
Built by NexJ Health, the software enables us to connect the conversation at the door directly into the
Call&Check team, who can then alert the supporting organisations if help is needed. As this system is web-based and is therefore “live”, this allows us to manage any support need quickly and effectively.
Any data held in the system is held in secure cloud servers operated by IBM and has been designed to meet the newly introduced data protection requirements of the EU’s GDPR Law.
“We are thrilled to be supporting the Call&Check programme, leveraging NexJ Health’s virtual-care platform as the technology behind the solution,” explained Gary Baksi, Executive Vice President and General Manager, NexJ Health. The Call&Check Engine is a robust and scalable virtual-care platform with a mobile-first strategy for a smooth user experience. The platform will run seamlessly on the postal worker’s handheld device, allowing them to capture important information at the doorstep that is shared immediately with the person’s personal circle of care. By moving ‘upstream’, the Call&Check Engine virtual-care platform serves as the glue for collaboration within communities to support safety and wellness for their at-risk citizens, and creates an improved economic model for supporting people at home.”
How did Call&Check come to be?
Increasing numbers of elderly people who need more help to continue living safely in their own homes, and postal services whose bread-and-butter letter deliveries are drying up in a digital world. Two disconnected issues, no obvious solution. Then in 2012, Call&Check inventor Joe Dickinson had an idea: bring them together so trusted postal workers check up on people on their rounds and put them in touch with their families, friends, carers, GP and voluntary groups.
Call&Check is actively working with postal operators, governments, healthcare providers and health-insurance companies around the world to adopt and develop Call&Check further. Postal operators benefit from increased recognition in the social value of their services and a new revenue stream during a period of declining mail volumes; health and social service providers benefit from improved, coordinated care, achieving support around the individual and helping them stay for longer in their own homes; while health and social care funders benefit from reduced costs of services, enabling reallocation of resources and funds into other areas.
A recent report from the IBM Institute for Business Value highlights that for our ageing population, loneliness is more than a state of mind; it is an emerging risk factor that has implications for personal, economic and societal wellbeing. Stakeholders including business leaders, medical professionals and government organisations have a significant interest in preventing, identifying and addressing the root cause of loneliness.
Cited in both the IBM report (attached) and the latest report from the National Association of Primary Care (NAPC) on the importance of Achieving the Provision of Integrated Care, Call&Check is recognised as a countermeasure to help older adults as they face continued detachment from the mainstream even as their numbers grow. IBM research explores how organisations in many industries can act to help older adults strengthen their social network and reconnect with others. Call&Check is a tangible way for businesses and government to address this looming crisis.