Contact us

Give us a call

+44 1534 280800

Or email

Media & press enquiries

Or leave your details with us and we will get back to you

News | Pioneering Call&Check service rolls out Island-wide

Pioneering Call&Check service rolls out Island-wide


Originally developed by Jersey Post, Call&Check is now available Island-wide

Successful trials funded by Jersey Post have been running in three Parishes since 2013, delivering 30,000 Call & Checks since launch. This autumn sees the Call&Check service working closely with local communities to provide this pioneering service across the Island.

Call&Check enables people to live independently in their own homes for longer. Regular visits are made by their postal worker (daily, weekly or ad hoc, as required). When they “Call&Check”, the postal worker asks five short questions to find out how the customer is and if they need anything. Responses are sent for action via the Call&Check Engine on the postal worker’s digital handset to the customer’s approved contacts (family, carers, GP etc.) Call&Check is a simple, accountable support service based around a conversation that connects customer and community.

The Department of Health and Community Services is backing the service by providing £100,000 of funds until the end of July 2019 to support members of the public who it is recognised would benefit from receiving Call&Check.

The service can also be purchased privately at a charge of £6.75 per visit.

For further information please contact the Call&Check team on 280800 or by email  

Health Minister Deputy Richard Renouf explained, “The pilot demonstrated that Call&Check works and helps meet the States’ objectives of reducing isolation and enabling Islanders to stay in their own homes for longer. Our investment will enable Islanders to access Call&Check for either themselves or their loved ones. This service not only connects patients to healthcare and community services but will lead to substantial savings in the cost of home-based healthcare because it will replace the regular non-essential visits that healthcare professionals currently have to do.

“Since the first trials began in Jersey in 2013, Call&Check has garnered global recognition, awards and interest. By better coordinating care, reducing pressure on traditional services, families and carers, and creating new revenue streams for the postal service, Call&Check is a win-win-win,” explained Phil Romeril, Director of Call&Check Jersey. “Customers love it. They feel supported and more confident in their own homes knowing someone they trust is looking out for them.”

Tim Brown, Jersey Post Chief Executive, said, “Having developed this service over the past four years, we are delighted to now be working as a key partner in Call&Check and rolling the service out Island-wide. Our postal workers are an intrinsic part of community life and it seems only natural that they play such a key role in this valuable service, helping to support independent living for as long as possible.”


For further information, please contact:

Tel: 01534 280 800