Call&Check creates a mutually supportive and coordinated circle of care with the customer firmly at its heart. It is a professional, reliable and free service working synergistically to address loneliness and isolation.
Call&Check is a service that cares for the carers, connecting people into their community and the community into the people, while providing new revenue streams for postal services and creating valuable savings for health providers, local and central governments.
The person at the centre of care
Health and wellbeing
Safety and security
Community and social connection
Property management and support
Financial support and security
Checking how recipients are feeling, both physically and mentally – if they have taken their medication, if they need any help, if there is anything troubling them, if they have any requests to pass on to their circle of care.
Amy, 82, living at home
Supporting recipients with issues including nuisance calls, harassment, unwanted visits, antisocial or threatening behaviour, rowdiness and crime in their local area.
Mike, son of Call&Check customer
Putting recipients in touch with voluntary services and community groups in order to access their financial provisions, and introducing people to hobby and shared interest groups – alleviating loneliness and isolation.
Derek, 90, Call&Check customer
Arranging for community services such as home fire-safety checks, and putting customers in touch with trusted companies and tradespeople – vital for helping people to live at home happily, safely and with confidence.
Alice, Call&Check customer
Checking for phone/email scams, begging letters and rogue traders, as well as connecting customers to reputable agencies such as Citizens Advice.
Amy, 82, living at home
Carers and families feel more supported and reassured that their loved ones are being checked on regularly. The local community is invigorated, with people eagerly stepping in to help and support their neighbours, and voluntary services welcoming more members of the community into their fold. Call&Check breaks down barriers in the social and healthcare communities, fostering a spirit of collaboration and cooperation. Most importantly, our customers love it, secure in the knowledge that they are safe and supported in their homes, looked out for by a genuine person they can trust
We are actively working with governments, healthcare providers and health-insurance companies in multiple jurisdictions to adopt and develop Call&Check. Health and social service providers benefit from improved, coordinated care, achieving support around the individual and helping them live safely in their own homes. Government health and social care departments benefit from reduced costs of services, enabling reallocation of resources and funds into other areas of need.
Worried about data protection and privacy? Don’t be. We know the new data protection is a huge concern, and that is why we’ve worked from the start to create a system that provides a secure data-protection solution that incorporates privacy by design. With the robust, back-end technology of the Call&Check Engine, powered by IBM and health-management software specialists NexJ Health, everyone – from local communities to corporates, government departments and, mostly importantly, recipients – can be reassured of compliance under the Data Protection Jersey Law 2018.
Interested in setting up Call&Check in your community? Our in-house expertise enables a 360 degree service, tailored to your requirements, to help you successfully deliver Call&Check. We can work with you and your teams through the strategy-formation stage, planning and design of your bespoke model, to installation of the Call&Check Engine and implementation of the system, as well as providing ongoing post-launch support and development. We work with you every step of the way to ensure Call&Check reaches its full potential – for you, for your customers and for your community.
In its latest report, Achieving the Provision of Creative Care, the National Association of Primary Care (NAPC) has cited Call&Check as a “creative solution” for helping to provide joined-up care for people in the community.
The Call&Check service has been referenced as a solution in the fight against the isolation and loneliness issues which have been occurring in increasing numbers during the age of COVID19. Research from the IBM Institute for Business Value has found that loneliness is almost always triggered by some form of loss, whether at a personal or societal level. While the original research looked at the ageing population, the IBM team have explored how COVID-19 exacerbates loneliness and extends the issue across all age groups. The Call&Check system assists individuals by asking questions and assisting with key actions such as home deliveries (e.g. grocery and medicines) enabling vulnerable people to maintain social distancing and to shield safely. During the pandemic, the program has been adapted leveraging the telephone for daily virtual visits and sharing the information with authorised caregivers.