Contact us

Give us a call

44 1534 280800

Or email

Media & press enquiries

Or leave your details with us and we will get back to you


This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The Relevant Jurisdictional Law seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Call&Check is pleased to provide the following Privacy Notice:

Personal Data

Call&Check uses the information collected from you to provide a service, make telephone contact and to email you marketing information which Call and Check believes may be of interest to you. In you making initial contact you consent to Call&Check maintaining a marketing dialogue with you until you either opt-out (which you can do at any stage) or we decide to desist in promoting our services.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Call and Check may from time to time use such information to identify its visitors. Call and Check may also collect statistics about the behaviour of visitors to its website.

Cookies and how we use them

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

For more information on what cookies we use and how you can control them please visit our cookie notice.

Legal basis for processing any personal data

We will only collect and process personal data about you where we have lawful basis. Lawful basis includes consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you) and our “legitimate interests”, Employment and Social Fields (mainly for staff and employees) and Protection against malpractice and mismanagement (in order to protect the public against mismanagement and failures in the services provided by anybody or association which falls under our remit).


When appropriate Call&Check will ask for your consent to process your data, this will be to send you information, notifications or to share your data with another nominated person. You can withdraw consent at any time by visiting the preference Centre on your account or emailing or writing to us. (see the last section for full contact details).


We have a lawful basis for processing if:

  1. We have a contract with you and we need to process your personal data to comply with our obligations under the contract.
  2. We haven’t yet got a contract with you, but you have asked us to do something as a first step (e.g. provide a quote) and we need to process your personal data to do what you have asked.

Legitimate interest

Legitimate interests are most likely to be an appropriate basis where we use data in ways that people would reasonably expect and that have a minimal privacy impact. Where there is an impact on individuals, it may still apply if we can show there is an even more compelling benefit to the processing and the impact is justified.

We can rely on legitimate interests for marketing activities if we can show that how we use people’s data is proportionate, has a minimal privacy impact, and people would not be surprised or likely to object to the processing.

Employment and Social Fields

The processing is necessary for Employment, Social Security, Tax and other employment obligations on the controller.

Protection against Malpractice and Mismanagement

The processing –

(a) is in the substantial public interest;

(b) is necessary for the discharge of any function that is designed for protecting members of the public against –

(i) dishonesty, malpractice, or other seriously improper conduct by, or the unfitness or incompetence of, any person, or

(ii) mismanagement in the administration of, or failures in services provided by, anybody or association; and

(c) in order not to prejudice the discharge of that function, is required to be carried out without the controller’s seeking the explicit consent of the data subject.


Call&Check may pass your Personal Information to third parties exclusively to process work on its behalf. Call&Check requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and any relevant jurisdictional law whichever requires the higher standard.

Call&Check do not broker or pass on information gained from your engagement with the agency without your consent. However, Call&Check may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Call&Check, its clients and/or the wider community.

Retention Policy

Call&Check will process personal data during the duration of any contract and will continue to store only the personal data needed for ten years after the contract has expired to meet any legal obligations. After ten years any personal data not needed will be deleted.

Data storage

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this, we ensure that your privacy rights are respected in line with this Policy.

Your rights as a data subject

At any point whilst Call&Check is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you. You will receive a response within 4 weeks.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. You can do this yourself by accessing the preference centre on your account page.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Call&Check refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Call&Check at your request can confirm what information it holds about you and how it is processed

To access what personal data is held & identification will be required

Call&Check will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, Social Security Card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Call and Check is dissatisfied with the quality, further information may be sought before personal data can be released.

Requests can be made to or writing to us at the address further below. Alternatively, please use the Data Subject Access Request form provided on this website – please click here to select this form.


In the event that you wish to make a complaint about how your personal data is being processed by Call&Check or its partners, you have the right to complain to Call&Check’s CEO. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:


attention of the Data Protection Advisor,

De Carteret House,

7 Castle Street,

St. Helier



Telephone 01534 280800 or email

Office of the Information Commissioner – Jersey

2nd Floor,

5 Castle Street,

St. Helier,



Telephone 01534 716530 or Email:


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

We use cookies and other technologies to ensure everyone who uses our website has the best possible experience. Cookies also help us keep your account safe. By agreeing to this cookie policy, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.

We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to our site or interact with our services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read when you return to our site. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

Cookies we use on this site can be broken down into two main categories:

Authentication: If you’re signed in to our site, cookies help us show you the right information and personalize your experience.

Performance, Analytics and research: Cookies help us learn how well our site performs.

For a list of the cookies we use on this site as well as a description of the purpose and the expiration please see table below.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can easily accept or reject the cookies on this site by choosing one the link in the table. Cookies on this site are used for:


Name of Cookie





This cookie remembers that a user has accepted/declined cookies on our website, so that the notice can be hidden.


Performance, Analytics and Research


These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.



1 minute


1 day