Call and Check (referred to as “C&C”, “we” or “us”) for the purpose of this notice, are the data controllers and we are pleased to provide you with the following Privacy Notice.
We are working hard to serve our customers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us and understand how we use it to offer you a better and more personalised experience.
We offer a wide range of products and services, so we want you to be clear about what this Policy covers. This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
When you register or are referred to us to use our services, you may provide us with:
When you browse our website, we may collect:
When you contact us or we contact you or you take part in promotions, events, surveys or reviews about our Services, we may collect:
This section explains in detail how and why we use personal data. In order to collect and process personal data about you we need to have a lawful basis. The main Lawful bases we rely on includes consent (where you have given permission), contract (where processing is necessary for the performance of a contract with you) and our “legitimate interests” (where processing is in the interest of our company and we believe you would have a reasonable expectation for us to do this).
We use personal data to:
We need to process your personal data so that we can manage your customer accounts, provide you with the services you want us to provide and help you with any questions and comments you may have.
Manage and improve our websites.
Help to develop and improve our services, information technology systems, and the way we communicate with you.
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our services. This allows us to serve you better as a customer.
Detect and prevent fraud or other crime.
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.
Provide you with relevant marketing communications
We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this, we also measure your responses to marketing communications relating to services we offer, which also means we can offer you services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising.
Contact you about our services.
We want to serve you better as a customer, so we use personal data to provide clarification or assistance in response to your communications.
Manage promotions and competitions you take part in.
We need to process your personal data so that we can manage the promotions and events you choose to take part in.
Invite you to take part in and manage customer surveys, reviews and other market research activities.
We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services.
In order to resolve legal claims or disputes involving you or us. For example, if you have any accident or there is an incident at one of our events. This could include medical reports.
If you are using one of our social media pages, please remember that our page is provided via social media platform sites, such as Facebook, which has its own functionality, terms and privacy policies. Please ensure you have read these carefully and have checked your own personal settings to ensure you are happy with how your information will be used by the social media site. Our social media pages may make use of these functions, but we do not control them and are not responsible for them. We will not assume responsibility for data shared or the responsibilities of a data controller, that responsibility will remain with the social media provider.
We will monitor the social media site on occasion and, as soon as practically possible, any inappropriate entries will be removed.
We may on occasions pass your Personal Information to third parties exclusively to process work on our behalf. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice.
We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, of our Staff, you as our customer and/or the wider community.
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place:
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this, we ensure that your privacy rights are respected in line with this Policy.
We will not keep your personal data longer than we need to, how long this is, depends on several factors, including:
You can at any time ask us to provide you with the retention schedule relating to your own personal data. We will provide this information in accordance with our policy and procedure for Data Subject Access Requests.
At any point whilst we are in possession of, or processing your data, you have the following rights:
You have the right to see the personal data we hold about you. This is called a Data Subject Access Request (DSAR).
If you would like a copy of the personal data, we hold about you can use the our Data Subject Access Request Form, click here or write to:
Data Protection Champion
Call and Check
De Carteret House
7 Castle Street
You can also email us at DPA@CallandCheck.com
In the event that we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license or passport. A minimum of one piece of photographic ID listed above and a supporting document is required such as a utility bill not older than three months. If we are dissatisfied with the quality of ID provided, further information may be sought before personal data can be released.
We will respond to your request within a four-week period, once your identification has been verified.
We’d like the chance to resolve any complaints you have, however you also have the right to complain to the Jersey Office of the Information Commissioner about how we have used your personal data.
The details for each of these contacts are:
Call and Check, attention of the Data Protection Champion
De Carteret House, 7 Castle Street, St Helier, Jersey JE2 3BT
Telephone +44 (0) 1534 280800 or email DPA@CallandCheck.com
Office of the Information Commissioner – Jersey
2nd Floor, 5 Castle St, St Helier, Jersey JE2 3BT
Telephone +44 (0) 1534 716530 or Email: email@example.com