Call&Check creates a mutually supportive and coordinated circle of care with the customer firmly at its heart. It is a professional, reliable and affordable service working synergistically to address loneliness and isolation. Call&Check is a service that cares for the carers, connecting people into their community and the community into the people, while providing new revenue streams for postal services and creating valuable savings for health providers, local and central governments.
The person at the centre of care
Health and wellbeing
Safety and security
Community and social connection
Property management and support
Financial support and security
Checking how recipients are feeling, both physically and mentally – if they have taken their medication, if they need any help, if there is anything troubling them, if they have any requests to pass on to their circle of care.
Amy, 82, living at home
Supporting recipients with issues including nuisance calls, harassment, unwanted visits, antisocial or threatening behaviour, rowdiness and crime in their local area.
Mike, son of Call&Check customer
Putting recipients in touch with voluntary services and community groups in order to access their financial provisions, and introducing people to hobby and shared interest groups – alleviating loneliness and isolation.
Derek, 90, Call&Check customer
Arranging for community services such as home fire-safety checks, and putting customers in touch with trusted companies and tradespeople – vital for helping people to live at home happily, safely and with confidence.
Alice, Call&Check customer
Checking for phone/email scams, begging letters and rogue traders, as well as connecting customers to reputable agencies such as Citizens Advice.
Amy, 82, living at home
Posties incorporate Call&Check into their normal rounds and enjoy helping their Call&Check customers. Carers and families feel more supported and reassured that their loved ones are being checked on regularly. The local community is invigorated, with people eagerly stepping in to help and support their neighbours, and voluntary services welcoming more members of the community into their fold. Call&Check breaks down barriers in the social and healthcare communities, fostering a spirit of collaboration and cooperation. Most importantly, our customers love it, secure in the knowledge that they are safe and supported in their homes, looked out for by a genuine person they can trust
We are actively working with postal operators, governments, healthcare providers and health-insurance companies in multiple jurisdictions to adopt and develop Call&Check. Postal operators benefit from increased recognition in the social value of their services and a new revenue stream during a period of declining mail volumes. Health and social service providers benefit from improved, coordinated care, achieving support around the individual and helping them live safely in their own homes. Government health and social care departments benefit from reduced costs of services, enabling reallocation of resources and funds into other areas of need.
Worried about data protection and privacy? Don’t be. We know the new General Data Protection Regulation (GDPR) is a huge concern, and that is why we’ve worked from the start to create a system that provides a secure data-protection solution that incorporates privacy by design. With the robust, back-end technology of the Call&Check Engine, powered by IBM and health-management software specialists NexJ Health, everyone – from local communities to corporates, government departments and, mostly importantly, recipients – can be reassured of GDPR compliance as an intrinsic part of the Call&Check service.
Interested in setting up Call&Check in your community? Our in-house expertise enables a 360 degree service, tailored to your requirements, to help you successfully deliver Call&Check. We can take you from the strategy-formation stage, through planning and design of your bespoke business model, to installation of the Call&Check Engine and implementation of the system, as well as ongoing post-launch support and development. We work with you every step of the way to ensure Call&Check reaches its full potential – for you, for your customers and for your community.
One of the ladies I visit was in a panic one day as her son had not been answering his phone. Her level of distress led me to investigate the situation further; it turned out she’d been dialling the wrong number. She is now back in touch with him and her mind is at ease
It’s a good way for the postal service to evolve and shows how important the postal worker is to the community
We can no longer rely solely on healthcare for our health. Call & Check is essentially leading the world in thinking differently and bravely
A Canadian Think Tank on ageing - the National Institute on Ageing (NIA) - has published a policy White Paper entitled How Canadian Postal Workers Could Better Enable Ageing in the Right Place (27th January 2023). The team at Call&Check in Jersey are proud to be identified as the ideal service to be delivered and scaled across Canada.
Call&Check is working with the Government of Jersey vaccination team to support islanders accessing the COVID-19 vaccination programme.